We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
Giving feedback
To provide feedback:
- fill out a feedback form
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on Grovelands Medical Centre 020 8882 4556 or Natal Road Surgery 020 8881 6848
Complaints
We have a complaints procedure for dealing with any complaints you may have. If you would like a copy of the procedure please ask at the reception desk. We would hope to be able to sort out your complaint as and when it happens so please tell us straight away if you have a problem with our service. If your complaint has not been fully answered please ask for our practice manager. If she is not in the building please leave a phone number and we will call you back as soon as possible.
Any written complaints are acknowledged within three working days and we will then investigate and send you a full written reply. Complaints may be addressed to the Enfield Primary Care Trust but they will be referred back to us in the first instance for handling by our practice complaints procedure.
We take all comments, complaints and suggestions very seriously as we are continually striving to improve our service to our patients.